| ETQ | 00986nam##2200301###450# | ||
|---|---|---|---|
| 001 | PT.BNPORTUGAL.BNP-L.1698208 | ||
| 003 | http://id.bnportugal.gov.pt/bib/bibnacional/1698208 | ||
| 010 | # | # | $a 978-972-1-05784-5 |
| 021 | # | # | $a PT $b 254008/07 |
| 100 | # | # | $a 20071219d2007####m##y0pory0103####ba |
| 101 | 1 | # | $a por $c eng# |
| 102 | # | # | $a PT |
| 105 | # | # | $a a###z###000yy |
| 106 | # | # | $a r |
| 200 | 1 | # | $a Optimizar a experiência do cliente $f Colin Shaw e John Ivens $g trad. Carla Pereira Lopes |
| 210 | # | 9 | $a Mem Martins $c Europa-América $d 2007 |
| 215 | # | # | $a 272, [2] p. $c il. $d 23 cm |
| 225 | 2 | # | $a Práticas de gestão $v 17 |
| 304 | # | # | $a Tít. orig.: Building great custumer experiences |
| 675 | # | # | $a 658.89(035) $v BN $z por $3 1242799 |
| 675 | # | # | $a 005.34(035) $v BN $z por $3 1224921 |
| 700 | # | 1 | $a Shaw $b Colin $3 1356006 |
| 701 | # | 1 | $a Ivens $b John $4 070 $3 1356010 |
| 702 | # | 1 | $a Lopes $b Carla Pereira $4 730 $3 1307574 |
| 801 | # | 0 | $a PT $b BN $g RPC |